Quick Step-by-Step: Using the SimplePractice Client Portal

Our Client Portal through Simple Practice makes it easy to complete forms, join sessions, and manage appointments — all in one safe, private place. Here’s a simple step-by-step to help you get started.

Step 1: Open your Welcome Email

  • You’ll get an email invitation from Better Days Therapy Group (via SimplePractice).

  • Click the sign-in link in that email — it’s a one-time link that takes you straight to your Client Portal.

  • Once there, you’ll be logged in automatically and can begin right away.

Tip: If you don’t see the email, check your Spam/Junk folder or search for “SimplePractice.

Step 2: Save Your Portal Link

  • Bookmark or save the page that opens — that’s your Client Portal link.

  • Next time, you can log in faster by choosing “Continue with Google” (if that option appears).

Step 3: Explore the Tabs

Once you’re in, you’ll see several tabs at the top:

  • Appointments – See your upcoming sessions, join video calls, and (if allowed) request or cancel appointments.

  • Messages – Send and receive secure messages with your therapist.

  • Documents / Forms – View or complete intake forms, questionnaires, and other documents.

  • Billing / Payments – View invoices, make payments online, and download superbills (if applicable).

 Step 4: Complete Your Paperwork

  • Go to Documents or Forms.

  • Click each form to open and sign it — everything is paperless and automatically saved.

Tip: You can come back anytime if you need to finish later.

Step 5: Join a Telehealth Session

Before your appointment:

  • Log in and click Join Video next to your session under the Appointments tab.

  • Or, click the video link in your appointment reminder email or text.

  • You can also download the SimplePractice Client Portal App for iPhone or Android to join from your phone.

 Tip: Test your camera and microphone before the session starts!

Step 6: Need Help?

If you’re unsure how something works:

  • Message your therapist directly through the Portal’s “Messages” tab.

  • Or check the official SimplePractice guides here:  support.simplepractice.com

Short FAQ (Common Questions)

Q: I didn’t get my Welcome email.
A: Check your spam folder and add “@simplepractice.com” to your contacts. If it’s still missing, ask us to resend your invitation.

Q: My sign-in link expired.
A: On our Client Portal login page, click “I’m an existing client” to get a new link. The one-time links expire after 24 hours.

Q: Can I pay my bill online?
A: Yes! You can view invoices and pay securely through the Billing / Payments tab.

Q: How do I join a Telehealth session? 

A: Click Join Video from your Appointments tab or from the email/text reminder before your session.

Q: Is the Portal secure?
A: Yes — SimplePractice is fully HIPAA-compliant and keeps your messages, forms, and payments protected.

Helpful Video Guides

If you’d like extra help, these short tutorials walk you through the basics:

  • https://support.simplepracticeclient.com/hc/en-us

Need More Help?

If you ever get stuck, just reach out — we’re happy to walk you through it.
Email: hello@betterdaystherapygroup.com

Phone: 303-828-8696
Client Portal:https://bdtg.clientsecure.me/